I was in Chicago yesterday. Bonnie Mahon and I gave a talk about the Seniors’ Emergency Center at Holy Cross Hospital. It’s a project that I did with Dean Judah Ronch from the Erickson School and a great team of professionals from Holy Cross.
Anyway it has been open for a year now and the results have been fantastic. Better care. Better outcomes. More satisfied patients and families. Nice.
While I was talking about this I realized, I think for the first time, that the core of the innovation actually involved stripping the bark off our culture’s core of ageism.
Deep down, the project involves helping skilled professionals deliver patient-centered care to people who just happen to be old.
Transcending ageism is never easy, and it is an ongoing battle, but it yields the widest most accesible path to improved quality.
We are going to need many more Seniors Emergency Centers in the years to come.