The nation’s leading organization advocating on behalf of consumers in the long term care arena held a day-long live-chat on Facebook all about one of ChangingAging.org’s favorite topics — Long Term Care Ombudsmen.
For people newly entering a nursing home or other long term care facility the single most important advocate you need to know is your local long term care ombudsman. And the number one organization supporting ombudsman, as well as elders and their family and caregivers, is The National Consumer Voice for Quality Long-Term Care.
Starting this Friday, The Consumers Voice is going to host monthly “First Friday” live-chats on its new official Facebook fan page at www.Facebook.com/ConsumerVoice. If you haven’t already, visit their page and “Like” them!
Today’s Facebook First Friday discussion was kicked off by a question from Consumer Voice Director Sarah Wells regarding LTC Ombudsman:
What kind of skills or personality do you need to be a successful long-term care ombudsman? And how can we spread the word to residents and families about long-term care ombudsman programs in every state?
Dozens of people have already joined the conversation and shared comments. Here are a few of the best:
Carol Sanders Dupin Time!! can take care of all kinds of issues! of course we all know nursing home staff had so little time to spend with residents, so when we sit down and listen and share and acknowledge residents as living, breathing INDIVIDUALS, many,many things are resolved, such as loneliness, depression, loss of self!! I was an ombudsman for 15 years and I can’t tell you how much was accomplished by just sitting & listening!! Try it!
Alia Murphy Absolutely! I totally agree with Carol and Leora – I went to my first ombudsman training in Maryland a couple weeks ago (it was awesome!), and from what I learned there, it seems that having good listening and observation skills are imperative. Making sure that the resident knows that you are really hearing their concerns and are being directed by them can be very empowering. After all, it’s all about the resident!
Share your comments here: www.Facebook.com/ConsumerVoice
Wondering what an “ombudsman” does?
Long-term care ombudsmen are advocates for residents of nursing homes, board and care homes and assisted living facilities. Ombudsmen provide information about how to find a facility and what to do to get quality care. They are trained to resolve problems. If you want, the ombudsman can assist you with complaints. However, unless you give the ombudsman permission to share your concerns, these matters are kept confidential. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system.
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