Last LIVE Stream session will be 3:00pm – 5:30pm PST August 14 — Making Deep Systems Change: How to Build an Empowering Culture that Promotes Joy, Meaning and Ever-Evolving Quality
Jeff Jerebker, former president of legendary Piñon Management knows all about Bob Dylan, long-term care economics and successful management of a values-driven nursing home company that successfully impacted regulatory policy, mastered turn-arounds and did well financially. Debby and Barry Barkan, co-directors of Live Oak Institute, know about liberating the spirit of elder empowerment, community development that builds a movement, and nurturing a culture that drives employee- owned quality outcomes.
This session brings together three veteran culture change pioneers to teach the development of an integrated culture that focuses on the specifics of cultural transformation while at the same time presenting a big picture vision of a how a transformed culture impacts all elements of functional management.
Join the Pioneer Network via LIVE streaming video Tuesday and Wednesday August 13-14 starting at 8 a.m. PDT (11 a.m. EST). Watch here or join an exclusive Live Chat conversation by viewing at PioneerNetwork.org. Sign-up for event reminders by visiting the Pioneer Network Ustream Channel (you must join Ustream or sign-up using Facebook — please consider doing this and sharing the Live stream with your followers).
LIVE streaming Schedule — ALL TIMES ARE PACIFIC
Tuesday, August 13
8:00am – 9:30am PST — Revolutionizing the Experience of “Home” by Bringing Well-Being to Life
Seven primary Domains of Well-Being — identity, growth, autonomy, security, connectedness, meaning, and joy — provide a simple framework for identifying the unmet needs of those receiving care. Working with these domains helps us identify and meet challenges in activities of daily living (ADLs), care planning, and the creation of policies and procedures with creativity, awareness, and focus. Problem-solving becomes less abstract and more intuitive. Three validated assessment tools have also been designed to evaluate well-being for Elders, family members, and employees. Together, these three focus groups define an organization’s well-being, which is the ultimate goal.
10:30am – 12:00pm PST — Eliminate Performance Appraisals… and Develop a Person-Centered Approach to Management
The problem with the traditional performance appraisal process is not just that it is ineffective… it is one of the most damaging and counter-productive activities we undertake and leads to feelings of being judged, dehumanized, misunderstood and oppressed. In this session you will learn how one organization eliminated the performance review process and replaced it with a coaching model that incorporates the best aspects of person-centeredness. Understand the rationale for change, the structure that was developed and the roll-out process utilized. Hear what has worked well, and also the “lessons learned.”
Steve Lindsey, Garden Spot Village
Scott Miller, Garden Spot Village
12-pm — 2:00pm PST: Lunch break —Watch rebroadcasts of morning sessions on demand during lunch break
2:00pm – 3:30pm PST — Networking Elders to Provide Them with a Greater Voice
“Seniors Aid New Hampshire” is an organization comprised of Elders that reside in Nursing Home, Assisted Living and Independent Living settings. Through their communication method of monthly conference calls, over the past seven years they have been able to host senators, state representatives, as well as members of government agencies on their calls and provided video testimony in a Senate Committee Hearing regarding medication administration. This group gains its momentum from peer networking and purposeful work as well as the experience and knowledge of “Being Heard.”
Darlene Cray, Office of the Long-term Care Ombudsman – New Hampshire
Panel of Seniors Aid New Hampshire Members will be joining by phone, their normal way of having their voice heard.
4:00pm – 5:30pm PST — Let Them Be… Gaining Control by Letting Go (Challenges and Opportunities for Implementing Person-Centered Care in a For-Profit Organization)
This interactive session will discuss the unique challenges and opportunities for growth that arise when a for-profit organization seeks to implement person-centered care. Panelists will address three topics: 1) How to have corporate “buy in,” 2) How the organization developed a culture of teamwork, and 3) How to manage financial viability of person-centered care in a for-profit organization. We will also introduce the unique opportunities that person- centered care affords a for-profit organization, including awakening motivation among the staff members and care partners and re-visiting the value-based corporate culture.
Batsheva Katz, Windsor Healthcare Communities
Emi Kiyota, Ibasho
Wednesday, August 14
8:00am – 9:30am PST — Building Relationships and Empowering Staff Through Quality Improvement
This session will provide an opportunity to explore the synergy between quality improvement and culture change. Participants will learn about resources available to support the development and implementation of QI initiatives and discuss benefits to involving others in QI planning and implementation efforts. Case studies will examine ways organizations have engaged others in QI processes. Participants will discuss strategies to meaningfully involve staff, residents and families in QI and how to develop organization-specific plans for collaborative initiatives that further both quality goals and culture change.
Christine Mueller, School of Nursing, University of Minnesota
Heather Davila, Schools of Nursing and Public Health, University of Minnesota
10:30am – 12:00pm PST — Part 1: It Takes a Team to Provide High Quality Individualized Care –Part Two: When residents live by their own routines, they have better physical, mental, and psychosocial well-being.
Learn how to reduce negative outcomes and promote positive ones by individualizing care. The session provides a way to get started. By using the key organizational practices of consistent assignment and huddles staff come to know residents deeply, anticipate their needs, and communicate and problem solve with co-workers. As systems increasingly support residents in their routines, residents have less iatrogenic decline preventing negative outcomes and promoting well-being.
Barbara Frank, B&F Consulting and Pioneer Network Board Member
12:00pm – 2:30 PST Lunch break — Watch rebroadcasts of morning sessions on demand during lunch break