The 2011 Picker Award for Excellence in the Advancement of Patient-Centered Care was awarded to Mayo Clinic on Thursday, Dec. 1.
The Picker Awards honor premier organizations for recognizing and acting on the acute need to improve the patient’s healthcare experience as seen “through the patient’s eyes.” The international award was presented by Picker Institute Executive Director Lucile Hanscom and board member Sir Donald Irvine, M.D., in recognition of Mayo Clinic’s “distinguished history of putting every patient first, and of the respect, dignity and quality care that each patient is afforded.”
“We believe that Mayo Clinic’s efforts have demonstrated—and continue to demonstrate—the ability to deliver the kind of patient-centered care that elevates the patient experience to new levels of excellence,” Hanscom said.
Picker Institute organizational awards are given to organizations that have a systematic method for evaluating the quality of patient-centered care and have demonstrated an exemplary commitment to and proven record of improving the patient experience.
“We are honored to receive the Picker Award,” said John Noseworthy, M.D., president and CEO of Mayo Clinic. “The award recognizes the commitment of our entire staff of physicians, scientists and allied health staff who, with a spirit of kindness and hope, provide excellent care to each patient every day.”
“At Mayo Clinic, we continually strive to meet our core value that the needs of the patient come first,” said Charles M. Harper, M.D., executive dean for clinical practice at Mayo Clinic. “We thank the Picker Institute for their commitment to patients everywhere, and look forward to continuing our dialogue with them about how best to deliver patient-centered care here at Mayo Clinic and around the world.”
The Picker Awards for Excellence, inaugurated in 2003, are given to both individuals and organizations. Past Picker awardees include Atul Gawande, M.D., M.P.H., who was recognized for his outstanding work in highlighting the importance of patient-centered care through his investigations of the modern healthcare system, and Cincinnati Children’s Hospital Medical Center in recognition of their advocacy for and support of patient- and family-centered care as part of their goal to improve healthcare for all Americans.